TERMS & CONDITIONS
The following terms and conditions apply to Coffea Circulor's webshop.
You can find the synopsis of each product on this website.
All coffees are sold as whole beans only.
We ship with DHL, UPS and FedEx. Each shipping agent is supplying a tracking number.
We do not shop to P.O. box addresses and neither doe many of our shipping partners.
International shipping agents are used with shipping aggregators in order to supply reasonable shipping prices. Delivery times vary depending on end location and chosen delivery method, yet optimal shipping agents are considered at all times. We can not always guarantee delivery times due to unexpected events in the delivery process that is beyond our control.
Kindly take notice of national holidays in respective countries upon placing orders. Although properly estimated and scheduled shipping, delivery time can be extended. The customer is obliged to supply complete contact information (first name, last name / company name, address, postal code, city, region, country, email and phone number).
In the unfortunate event of the shipping agents having temporary malfunctioning tracking systems or the trace of packages temporary being not visible, we always try to help in best possible ways, presuming staff members are available during non-holidays.
International trading via internet has steadily increased over the last decade, shipping agents are trying to scale their capacity with the demand. We therefore always recommend to place orders in due time before grand holidays. History has shown holidays being busy for shipping agents and packages have a tendency to move slower than usual and also possibly disappear. We always encourage the shipping agents to scan the shipping labels on the package upon pickup to ensure our customers can see that their package with contents has left our facilities.
We roast on Saturdays in order to ship early every beginning of each week to reduce the lead time due to weekends. Our aim is to roast and ship coffee within 1-2 days. Depending of coffees (origin, variety, harvest/freshness) there can be some resting time.
Payment through the webshop is possible with VISA and Mastercard. The amount will be withdrawn at the time of shipment.
We reserve the right to cancel orders without subject to notice on account of typos, technical errors, changes in VAT and taxes, sold out items or in the event of force majeure.
Return of products
Food items (coffee) and courses are non-refundable under Swedish law. All other products can be returned until 14 days after delivery.
For a full refund, the products must be intact, unopened and in original packaging. If the product has been used, we’ll give you a partial refund. The customer is responsible for all expenses in conjunction with the return.
The customer needs to give notice of their wish to return an item within 7 days of delivery. The package must then be returned to Coffea Circulor within 7 days. The reason for the total 14 day of return from customer to us is for Coffea Circulor to investigate the product. Coffea Circulor will refund the purchase to the customer within 7 days after notification if the products have been returned and proof of shipment has been documented and verified.
In the unlikely event that you've received a faulty item, for example wrong coffee, please get in touch with us and we get this sorted for you. You can submit a form through our contact page. Kindly contact us if any of these matters should be raised with a description of what was found faulty.
Coffee Sample Policy
We are grateful to receive requests about providing coffee samples to you and are happy to provide you with our current offerings. In addition, we can provide dedicated roasting algorithms and designs according to your specifications. All this is our investment for you.
Regardless if you run a company, foundation or wholesale customer and would like to request sample coffee bags, we would kindly ask that you cover the cost of shipping. Over the years, we have shipped many packages to many corners of our planet - for free.
When you ask to receive coffee samples for free, you have no obligation to return with feedback. Psychologically and formally, our shipment can be considered “free”. We do put trust in our clients, “small or big”, however we do spend time (meaning roasting and ship samples quickly for your convenience), we spend resources (packing material, bags, labels, finances, …) ensuring these samples reach in due time. When you pay for the shipping of your requested samples you make an investment.
You make a conscious choice and look forward toward receiving the samples. At the other end, we can continue to do what we do best: provide you with excellent coffee experiences and destinations. If you are interested in receiving samples, kindly create and account in our web shop here and contact us where we will provide a discount code for you to use during checkout in our web shop.